Streamline claims handling.
Improve your business.

While claims are a significant cost driver, it’s also an opportunity for great customer experience. Getting the right tech to the right roles helps your insurance company meet its goals. Learn what leading European insurance companies have accomplished with Mavera.

Scroll to explore success stories.

Streamline claims handling.
Improve your business.

While claims are a significant cost driver, it’s also an opportunity for great customer experience. Getting the right tech to the right roles helps your insurance company meet its goals. Learn what leading European insurance companies have accomplished with Mavera.

Scroll to explore success stories.

A new era of claims management

As insurers, you want to make accurate decisions and provide fair settlements where the claimant gets what their policy entitles. If the decision is correct, well-motivated, and transparent – everyone’s a winner.

But claims management is complex. Today’s process often contains loopholes, subjectivity and compliance issues. It’s a result of manual processes and legacy systems that have outlived their functional usefulness.

Luckily more insurers are entering a new era of claims management — one supported by rapid technological advancements and growing data availability. We can help you get there.

Get real stories from our customers

Most of our customers are happy to share their experiences and stories. We can arrange a call for you.

Business cases

For many insurers, claims are the largest cost driver. It’s also when their customers evaluate the service they’re getting. Improvements in this process will have a significant impact on cost and customer satisfaction

Client case 01

Decision support for health insurance

In health insurance, a big challenge is validating the necessity of treatments suggested by private caregivers. Some caregivers recommend surgery instead of alternatives, such as rehabilitation or physiotherapy. This leads to high costs for the insurer and could expose the patient to unnecessary risk.

To help the insurer decide on what treatments to approve, Mavera has developed an AI system that helps detect suggested treatments that may not be medically motivated. The insurer can then investigate the case further and ask for a second opinion from a medical advisor.

  • Client profile 
    Large Swedish insurance company

  • Challenge
    The customer suspected that they approved too many unmotivated medical treatments.

  • Solution
    AI-based detections of suspected not medically motivated treatments and automatic assignment to medical advisors for a second opinion.

  • Result
    Yearly savings of 1,9M€ and more engaged customers.

“It feels safe and valuable to have Mavera’s support as I make my decisions to the claimant. They support us in making well-informed and secure decisions.”

Hanna Christoffersen, Claims Adjuster
ICA Försäkringar

Client case 02

Investigation of long-term disability

One of the most complex tasks in personal injury claims is determining the long-term disability caused by an injury. Together with some of Europe’s leading insurance companies, we have developed a custom solution that support accurate disability decisions.

The system enables Claims Handlers to securely upload claims documentation and automatically assign it to the most suitable Medical Advisor. As the process, materials and questions are streamlined, the Medical Advisor can make their assessments with greater accuracy and efficiency.

  • Client Profile
    Medium sized Danish insurance company.

  • Challenge
    Streamline medical advisory and improve decision accuracy.

  • Solution
    Mavera DSS for secure and effective communication with medical advisors.

  • Result
    2% reduced claims costs meaning a yearly saving of several million euros.

“We chose Mavera as their solution automates our processes and enables us to make more transparent decisions. The system also helps us get more insights into the claims process which helps us improve performance management.”

Berit Hindhede, Claims Manager
Vestjylland Forsikring

Vestjylland Berit Hindhede

Client case 03

All medical advisors in one system

Insurers sometimes access medical advisors from multiple networks; the company can employ some while an external provider organizes others. Having various systems for managing the networks and communication with the Medical Advisors makes the overview and follow-up complicated.

Mavera DSS enables insurers to gather all medical advisors in one system. It streamlines the process, making it clear and giving you complete control.

  • Client Profile 
    Large Norwegian insurance company.

  • Challenge
    They used both internal and external medical advisors and had different processes for each network, making it impossible to get a good overview and effective follow-up.

  • Solution
    Gathering all medical advisors and streamlining the communication with Mavera DSS.

  • Result
    Complete control of the availability and performance of the medical advisors.

Client case 04

A secure and compliant process

Handling personal injury claims means handling extremely sensitive information. One lost computer with a medical journal locally saved could put your customer’s security and, consequently, your company’s future in danger. To prevent that, strict laws regulate how data must be handled.

As the industry matures digitally, insurers struggle to find efficient and compliant processes. Printed documents, workarounds, and emails can now break the law, and the fines can be enormous.

Mavera DSS creates a secure and compliant workbench for claim evaluation and communication with external stakeholders.

  • Client Profile
    Large Swedish insurance company.

  • Challenge
    Updating a process that was not GDPR compliant.

  • Solution
    Integrating Mavera DSS to the core system for secure and complaint personal injury claims decisions.

  • Result
    Increased security and avoiding the risk of having to pay millions of euros in fines.

“Mavera DSS makes our claims management much more effective, which is valued by our customers, colleagues, and management.”

Helena Ottosson, Claims Manager
Länsförsäkringar

The road to claims excellence

Our customers experience a wide range of benefits from implementing our solution. Here are just a few ways you can make ROI using Mavera DSS.

  • Streamline the process
    The system is tailored for personal injury claims and features specific tools to streamline the process.

    Injury specific templates and question types saves time and creates consistency in the process. It also supports common workflows such as biased verification, second opinions and request for additional motivation from a medical advisor.

  • Read up on each case faster
    A clear case overview allows you to faster read up on each case. The system highlights key-information and you can quickly review documentations and activity log.

    Tight APIs and SSO enables you to automatic transfer information from you core system.

  • Automatic assessment reports
    The system automatically generates custom assessment reports describing how the decision was made, what information was used and what questions were asked.

    Share these with the claimant for transparency and customer engagement.

  • Improve collaboration
    Structure is the first step to efficient collaboration. Mavera DSS also enables you to share a case with a colleague, automatically assign it to an available medical advisor and send messages.

Things our customers say about us

*The quotes were collected anonymously in customer surveys 2020-2021.

NPS 73

We are proud holders of an excellent NPS score. The industry benchmark for B2B Service Providers in insurance is 42.

This is Mavera

Watch the video to learn how Mavera can improve your claims operations.

Next steps

Like to learn more and see if Mavera DSS is a good fit for your organization? Together we can create a business case and evaluate the results with a no-commitment pilot. But first, let’s start with a demo.