Mavera DSS for accident and health
See how accident and health claims are handled in Mavera DSS
In the video we show two examples where a claims handler uses Mavera DSS to investigate:
- A patient’s medical history following a bicycle and ski accident to determine the degree of disability and which costs can be reimbursed.
- A cancer diagnosis to confirm the connection between previous medical visits and the current diagnosis. Follow the process as they review records, make medical assessments, and assign cases for consultation.
Gives claims handlers and medical advisors a clear overview of the case.
Structures supporting documents such as patient records, X-rays, and surgical reports.
Streamlines collaboration between claims handlers and advisors.
AI-powered medical overview
A new way of navigating the documentation
Get full insight—quickly and in detail
Automatic medical summary
Gain a quick understanding of the case with an AI-generated summary that clarifies the course of the injury.
Smart document search
Search through all medical documents at once and quickly find the information you need.
Timeline of medical events
All events are presented chronologically on a timeline with a relevance score, so you can easily view the claimant’s medical history.
Specialist assessments
Get the right expertise when you need it
Flexible options for medical advice
Network of specialists
Access over 300 physicians in fields such as orthopedics and neurology to always have the right expertise on hand.
Internal specialists
Optimize communication with your internal advisors and ensure smooth case handling.
Combine in-house and external specialists
Use your own advisors together with our network for additional support during high workloads or specialized needs.
What is Mavera DSS?
Mavera DSS (Decision Support System) is a platform that supports insurance companies with medical assessments for personal injury and underwriting.
It combines AI and medical expertise to help claims handlers and medical advisors make efficient and accurate decisions.
The system covers the entire process of medical assessments — from the initial analysis and sick leave decisions to specialist statements and final disability determinations.
A secure choice
1. Ensure regulatory compliance and avoid sanctions
Mavera DSS is designed to meet the requirements of GDPR and the upcoming DORA legislation. The solution ensures proper handling of sensitive data, minimizing the risk of regulatory breaches and costly sanctions. All data is managed on secure servers within the EU/EEA, and no data is sent to the USA.
2. Always up to date with the latest technology
As a SaaS solution, Mavera DSS is continuously evolving. This means you always have access to the latest technical improvements and are protected from risks that can arise with outdated technology.
3. Robust operations and high availability
With 99% availability and a robust system architecture, Mavera DSS minimizes the risk of downtime. This guarantees a reliable and uninterrupted claims handling process.
4. Reduce errors with standardized processes
Standardized processes make assessments consistent and reliable. This lowers the risk of costly mistakes, human errors, and legal disputes.
5. ISO-certified data security
Mavera is ISO 27001-certified, which guarantees that information security is a priority. Your sensitive data is handled securely and in accordance with the industry’s highest standards. The system offers multiple security protocols, including secure login, two-factor authentication (2FA), system integration and SSO options, as well as features like screenshot blocking and access restrictions outside Europe.
6. Documented customer satisfaction for peace of mind
9 out of 10 claims handlers who use Mavera DSS would recommend it. This attests to the solution’s positive impact on claims handling and ensures a smooth implementation within your organization. The system is also user-friendly, and most customers can be fully up and running in just one day, making the transition both quick and easy.
