Personal Claims Handling – the smarter way

We offer an online solution for better personal claims management. Automate your processes with insights, machine learning, and independent medical advisory in Mavera’s DSS.

The Mavera DSS helps you solve the puzzle

Processing a personal claim is almost like solving a puzzle. You need to collect the pieces, sort them out, maybe ask for help or see how similar puzzles have been solved in the past. Only then can you see the whole picture.

An efficient and unbiased process – from start to finish

Collect

Gather the information

The platform connects you with the injured party and other relevant stakeholders, improving the customer experience and enabling secure and efficient data collection.

Self-certificates
Letters of authorization
Physical examinations
Track and log emails and phone calls

Overview

Sort and extract

The only way to get your head around a large amount of information is by sorting it carefully. The platform helps you to overview the information and extract key findings automatically.

A complete overview and case management
Extract text and key findings
Highlight relevant information
Collaborate with colleagues and Medical Advisors

Data-driven assistance

Predict the outcome

By processing and learning from thousands of previous cases, the Mavera DSS can help foretell your case’s potential outcome. The system will also detect discrepancies and advise the next steps.

Combine internal data with industry benchmark
Reduce the dependency on senior claims specialists

Medical assessment

A Medical Advisor – only one click away

We have an extensive network of medical specialists covering all disciplines, ready to provide you with an assessment in just a few hours. We also guarantee that our advisors are unbiased and assigned randomly to each case.

Handpicked following Mavera’s strict recruitment process
Specialists in their medical fields
Short turnover times
Quality control
Possible to integrate internal medical advisors

Insights

Statistics and insights

The system gives you both the details in every situation and the complete picture of operations, and helps you to identify, analyze, plan, prevent, organize and more.

Subscribe to automatic reports
Customizable dashboards

A secure system to rely on

The Mavera DSS supports your business in many ways. From the customer experience to increased efficiency and stronger data security.

A modern customer experience

Helping customers in a difficult situation is what insurance companies do. With the Mavera DSS, communication becomes digital and convenient, making a difficult situation less complicated.

Secure and compliant

In a business where you handle sensitive personal data, it can be hard to stay ahead of GDPR and other data security regulations. The Mavera DSS supports a compliant process with all information secured in one place.

Easy integrations

By integrating the Mavera DSS into your internal systems, you remove manual steps and, by that also the risks for mistakes. We offer solid APIs and tight integrations.

Testmonial

“Mavera’s assessment platform is a blessing for the claims handler’s everyday activities; it is user-friendly and easy to work with. With Mavera we get an efficiently collected overview of the cases, including the case history in a structured format. Mavera does not only provide swift support, but they are also helpful and open to improvements.”

– Kristina Löthman, Claims Handler, Moderna

Secure data handling

We work proactively with information security and protect the information against intruders. We limit all personal data of the insured to secure servers within EU/ESS.

We have strict processes for all sensitive tasks and are licensed with ISO 27001.

Want to know more?

Let us help you find out how the Mavera DSS can benefit your claims processes. Get in touch, and we will provide you with all the necessary information.