Streamline claims handling. Improve your business.
While claims are a significant cost driver, it’s also an opportunity for a great customer experience. Getting the right tech to the right roles helps your insurance company meet its goals. Learn what leading European insurance companies have accomplished with Mavera.
Scroll to explore our success stories.
Streamline claims handling. Improve your business
Mavera combines advanced AI technology with knowledge to streamline insurance claims decisions. This makes the whole process more accurate, efficient, and compliant.
While claims are a significant cost driver, it’s also an opportunity for great customer experience. Getting the right tech to the right roles helps your insurance company meet its goals. Learn what leading European insurance companies have accomplished with Mavera.
Scroll to explore success stories.
Get real stories from our customers
Most of our customers are happy to share their experiences and stories. We can arrange a call for you.
For many insurers, claims are the largest cost driver. It’s also when their customers evaluate the service they’re getting. Improvements in this process will have a significant impact on cost and customer satisfaction
“Since using Mavera DSS, we have cut the average number of case touches by 50%. Shorter handling times, more satisfied customers, and internal efficiency gains make it an obvious triple win.”
Oskar Norman, Claims Manager
Decision support for health insurance
In health insurance, a big challenge is validating the necessity of treatments suggested by private caregivers. Some caregivers recommend surgery instead of alternatives, such as rehabilitation or physiotherapy. This leads to high costs for the insurer and could expose the patient to unnecessary risk.
To help the insurer decide on what treatments to approve, Mavera has developed an AI system that helps detect suggested treatments that may not be medically motivated. The insurer can then investigate the case further and ask for a second opinion from a medical advisor.
“It feels safe and valuable to have Mavera’s support as I make my decisions to the claimant. They support us in making well-informed and secure decisions.”
Hanna Christoffersen, Claims Adjuster
Investigation of long-term disability
One of the most complex tasks in personal injury claims is determining the long-term disability caused by an injury. Together with some of Europe’s leading insurance companies, we have developed a custom solution that support accurate disability decisions.
The system enables Claims Handlers to securely upload claims documentation and automatically assign it to the most suitable Medical Advisor. As the process, materials and questions are streamlined, the Medical Advisor can make their assessments with greater accuracy and efficiency.
“We chose Mavera as their solution automates our processes and enables us to make more transparent decisions. The system will also help us get more insights into the claims process which helps us improve performance management.”
Berit Hindhede, Claims Manager
All medical advisors in one system
Insurers sometimes access medical advisors from multiple networks; the company can employ some while an external provider organizes others. Having various systems for managing the networks and communication with the Medical Advisors makes the overview and follow-up complicated.
Mavera DSS enables insurers to gather all medical advisors in one system. It streamlines the process, making it clear and giving you complete control.
”For us, the key benefits of Mavera are the user-friendly system and the variety of medical advisors in the network. Access to specialists makes our claims handling more accurate and goes in line with our desire to give our customers the best care and as fast as possible.”
Olof Svensson, Claims Manager
A secure and compliant process
Handling personal injury claims means handling extremely sensitive information. One lost computer with a medical journal locally saved could put your customer’s security and, consequently, your company’s future in danger. To prevent that, strict laws regulate how data must be handled.
As the industry matures digitally, insurers struggle to find efficient and compliant processes. Printed documents, workarounds, and emails can now break the law, and the fines can be enormous.
Mavera DSS creates a secure and compliant workbench for claim evaluation and communication with external stakeholders.
“Mavera DSS makes our claims management much more effective, which is valued by our customers, colleagues, and management.”
Helena Ottosson, Claims Manager
The road to claims excellence
Our customers experience a wide range of benefits from implementing our solution. Here are just a few ways you can make ROI using Mavera DSS.
Things our customers say about us
*The quotes were collected anonymously in customer surveys 2020-2021.