When considering new technology to improve claims operations, one of the first questions that arises is: What’s the business value?

Every investment must balance cost, benefit, and long-term return. Building a solid business case is how you prove that balance. It shows stakeholders why a new solution makes sense, not only today but for the years to come.

The value of accurate and efficient claims management

Mavera DSS transforms the way insurers handle personal injury claims. By automatically summarizing and visualizing medical documentation, it helps claims handlers understand the injury much faster while reducing the risk of mistakes, overpayments, or underpayments. The result is both higher accuracy and greater efficiency in every claim.

But what does that mean in business terms? Here are six key areas to consider when building a business case for Mavera DSS, where improved processes directly translate into measurable financial value.

1. Efficiency

Efficiency delivers immediate financial impact. When claims handlers can process cases faster and with fewer manual steps, the average time per claim drops, settlement cycles shorten, and overall capacity increases. This leads to lower operational costs or the ability to handle a higher volume of claims with the same or even a smaller team. Over time, this scalability significantly reduces the cost per claim and improves resource utilization.

2. Accuracy and quality

Improved decision accuracy ensures fair and consistent outcomes while reducing overpayments. Even a slight increase in accuracy can have a substantial financial effect when applied across hundreds or thousands of claims.

Higher quality also means fewer errors, less rework, fewer appeals, and reduced legal exposure, all of which save both time and money.

3. Customer experience

The link between claims performance and customer retention is strong. Faster and more transparent claims handling enhances satisfaction and loyalty. A claimant who feels fairly treated is less likely to challenge a decision and more likely to renew their policy.

Reduced churn and increased retention directly impact revenue, while improved transparency builds trust, one of the most valuable assets an insurer can have.

4. Security

Information security is a fundamental part of any business case in the insurance industry. A single data breach or compliance failure can be both costly and damaging.

Under GDPR, fines can reach up to 4 percent of annual global turnover, in addition to the reputational harm such incidents cause.

With Mavera DSS, ISO 27001-certified processes, secure hosting, and continuous updates, these risks can be minimized and ensure compliance and peace of mind.

5. Employee satisfaction

Claims professionals are among your most valuable assets, but also among the most expensive to recruit and train.

By automating repetitive administrative tasks, Mavera DSS allows them to focus on meaningful work and professional judgment. That leads to higher motivation, better retention, and lower turnover costs. Experienced and engaged employees also tend to make faster and more accurate decisions, driving further efficiency gains.

6. Brand and reputation

Implementing advanced, AI-driven technology does more than enhance operational performance. It also strengthens your market position.

Being perceived as an innovative, transparent, and trustworthy insurer attracts both customers and partners and reinforces long-term competitiveness.

Taking a holistic view of value

When all these elements come together, the result is a more predictable, efficient, and profitable claims business.

Not every number in your business case can be calculated with precision, and that is perfectly fine. Some effects are harder to quantify, but that does not make them less important.

The key is to combine hard data with reasonable assumptions and a holistic view of the total value created. Together, they form a complete picture of the investment’s impact.

That is the real return on investment in Mavera DSS: a smarter, faster, and more accurate claims process that saves money, reduces risk, and builds long-term value.